In the heart of Timișoara, Stein Collection Hotel stands as a true oasis of elegance and comfort, a place where guests enjoy a personalized experience in a modern and refined setting.
Founded in 2021, the hotel was conceived as an ambitious project by hospitality enthusiasts eager to make a change in the local HoReCa landscape.
Alongside the hotel, Prime Restaurant adds a touch of gastronomic refinement, and in 2024, Stein Collection expanded its restaurant offerings with a top-location venue in the heart of Timișoara.
Despite launching in the midst of the pandemic, when many were wary of the economic risks, Stein Collection has steadily grown in both accommodations and restaurant services.
With a small but highly organized team, the hotel quickly solidified its position in the Timișoara market, attracting both business travelers and leisure visitors looking to unwind in a peaceful yet unique location. However, as the business grew, the challenges that come with the rapid expansion of a successful business soon followed.
Initial Challenges
Before implementing Pynbooking, the Stein Collection team faced several common challenges in the HoReCa industry. While they had a property management system in place, it couldn't keep up with the complexity of their growing business.
They were forced to rely on manual processes to manage bookings, availability, and pricing, which consumed valuable time and resources. Additionally, communication with guests was handled manually through emails and messages, and the billing process became a time-consuming task for the reception team.
Vasile Bârzava, the hotel’s manager, recalls how the old management system was complicated and hard to use.
“We worked with several systems, but none of them met our needs. We needed something simple, efficient, and that would help us save both time and money,” says Vasile Bârzava, the property manager.
The business expansion brought more guests, and without an integrated solution to automate processes, the hotel’s team was often overwhelmed by administrative tasks. It was clear that a change was necessary.
Discovering Pynbooking
During an active search for a solution to simplify their processes, the team at Stein Collection discovered Pynbooking. A cloud-based system, easy to use, and promising to revolutionize the way they managed both the hotel and the restaurant.
“When we started working with Pynbooking, we immediately realized that it was exactly what we needed. The system is extremely intuitive and easy to use, even for new staff members. Within a few days, our employees learned how to use it without any issues. It was a radical change compared to what we were using before,” says Vasile Bârzava.
The system’s implementation was quick and hassle-free. Unlike other solutions that required large implementation teams and complex setups, Pynbooking proved to be direct and efficient, accessible from anywhere in the world with just an internet connection.
“For a hotel of our size, which also operates a restaurant, the fact that all the systems are integrated into a single platform was a huge advantage. Now, we manage both the hotel and the restaurant from one place,” adds Vasile.
How Pynbooking Changed Stein Collection’s Experience
After implementing Pynbooking, Stein Collection Hotel experienced significant transformations. First and foremost, the automation of administrative processes saved valuable time.
“We no longer have to spend hours updating availability on different platforms. Now everything syncs automatically, and our staff can focus on what truly matters: the guests,” says the manager.
Direct bookings through the hotel’s website have increased significantly, thanks to the integrated booking engine, which has also led to substantial savings on commission fees paid to online travel agencies.
Furthermore, the billing process was streamlined, and the reception team was able to spend more time interacting with guests, offering personalized recommendations and ensuring that guests felt truly appreciated.
“Automating processes not only saved us time, but it also improved the guest experience. Now, we can send automated messages for booking confirmations, online check-ins, and even personalized recommendations during their stay,” adds Vasile.
Another major benefit of Pynbooking was the complete integration with the restaurant, which allowed for efficient management of orders, invoices, and stock. Prime Restaurant now benefits from a POS system that simplifies the ordering process and stock management, reducing errors and waiting times.
Key Benefits of Pynbooking for Stein Collection
Since implementing Pynbooking, Stein Collection Hotel has observed a range of clear benefits:
- Streamlined operations: All processes, from managing bookings and pricing to orders and billing, are now centralized in a single system, significantly reducing errors and improving efficiency.
- Increased revenue: Direct bookings have increased significantly, and commissions to external agencies have decreased. Additionally, the restaurant management system allows them to monitor stock and orders more easily, optimizing revenue.
- Time saved: The automation of administrative processes has allowed the Stein Collection team to focus on enhancing the guest experience, and communication with guests has become more personalized and efficient.
- Cost reduction: Without relying on expensive hardware and maintenance costs, Stein Collection is saving money and benefiting from a cloud-based system that is accessible anytime, anywhere.
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Conclusion
Stein Collection Hotel is a prime example of how technology can enhance not only the internal operations of a hotel but also the guest experience. With the help of Pynbooking, the hotel has been able to streamline its processes, reduce costs, and significantly improve its relationship with guests.
In an industry where every detail matters, Stein Collection found in Pynbooking a trusted partner that allows them to grow and thrive while offering guests an unforgettable experience.
“Pynbooking isn’t just software; it’s a partner that helps us save time and focus on what truly matters: our guests,” says Vasile Bârzava, Manager at Stein Collection Hotel.
For any HoReCa business looking to improve operational efficiency and offer a superior guest experience, Pynbooking is the ideal solution.
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