Sarroglia Hotel combines comfort with refinement, offering guests a wide range of luxury rooms, standard options, and executive suites, all equipped with premium amenities.
From rooms with hot tubs and spectacular city views to an Italian restaurant serving authentic dishes, the hotel blends elegance with good taste.
“We wanted to create a luxury retreat in the heart of the capital, easily accessible to those who wish to explore the city and its still unknown parts,” says Maria Trică, the hotel’s director.
Located in the heart of Bucharest, Sarroglia Hotel was created to offer guests a premium accommodation experience in a city rich in history and culture.
Strategically placed, the hotel attracts both international tourists and businesspeople, aiming to provide a memorable stay with impeccable services and modern facilities.
Guests can enjoy moments of relaxation in the hotel’s jacuzzi on the terrace or attend business meetings in the modern conference room. Additionally, for those who want to maintain their fitness routine, the hotel offers a fully equipped gym, and for the comfort of those traveling by car, parking facilities are available.
An essential aspect contributing to the success of Sarroglia Hotel is the balance between tradition and modernity.
“Our values are focused on hospitality, comfort, and promoting quality tourism in Bucharest, and this is reflected in the services we offer and our interior design,” explains Maria Trică.
In this context, the hotel aims to remain a reference point for tourists and businesspeople visiting the capital, attracting a diverse audience.
Business Challenges
Before implementing the integrated Pynbooking hotel management system, Sarroglia Hotel faced challenges in efficiently managing reservations.
“We were using an international PMS system, but it wasn’t easy to integrate with external platforms. Reservations were managed manually, either through phone calls or emails, which led to a less efficient workflow and increased error rates,” says Maria T.
Additionally, managing various sales channels was done through an external channel manager, and synchronization between platforms was not fully automated, which also resulted in higher error rates and confusion.
Aside from manual tasks, the team also faced difficulties in training new staff, who had to learn multiple systems to manage each aspect of the hotel’s operations.
Thus, Sarroglia Hotel sought a unified solution that would integrate all internal processes and reduce the time spent on manual tasks to improve efficiency and create an impeccable guest experience.
The Solution
After thoroughly researching the available options and receiving positive feedback from other hoteliers, Sarroglia Hotel chose Pynbooking as their hotel management solution.
“The choice was natural, considering the platform’s ability to integrate all the hotel’s internal processes. Pynbooking provided a flexible, easy-to-use solution with competitive costs, and the excellent local support was a crucial factor in our decision,” says the hotel’s director.
The implementation of the system was quick and efficient, supported by the Pynbooking team, who continuously guided users in setting up the connections correctly and synchronizing with external platforms.
After the integration, booking and availability synchronization across multiple sales channels was automated, significantly improving the team’s efficiency.
The automation of direct reservation management through the Booking Engine considerably simplified the entire booking process and reduced reliance on external platforms.
The implementation of Pynbooking brought significant benefits to Sarroglia Hotel.
“Automating essential processes like updating availability and managing reservations improved the hotel’s operational efficiency. Furthermore, our team could focus on strategic aspects and enhancing the guest experience,” says Maria.
“After implementing Pynbooking, we noticed a significant increase in direct bookings, which helped reduce commission fees paid to external platforms. This allowed us to adjust our rates more flexibly and improve the guest experience, directly impacting revenue,” adds the hotel team regarding the benefits.
“Automating booking, invoicing, and communication processes eliminated errors and confusion that often occurred before, and guests now enjoy a faster check-in process and a much smoother experience,” emphasizes Maria T., the hotel’s director.
Sarroglia Hotel understood that implementing an integrated hotel management system is essential to staying competitive in a dynamic market and acted accordingly, benefiting from all the advantages of using the Pynbooking platform.
“Pynbooking provided the ideal solution for streamlining internal operations, increasing revenue, and enhancing the guest experience. We successfully combined modern technology with high-quality services, becoming a successful example in the use of digital solutions in the hotel industry,” concludes Maria Trică.
If you are facing challenges in managing your business due to poor synchronization between platforms or issues with the operational efficiency of your accommodation unit, Pynbooking is the solution you need.
With an innovative and easy-to-implement system, Pynbooking has made a difference for over 1,200 locations, helping them optimize their operations. Choose to transform your business too – start now!