In the mountainous regions of Romania, where more and more people are seeking experiences close to nature, an idea emerged that would revolutionize hospitality: Moon Resorts.
Here, every detail is designed to provide guests with a unique experience, tailored to international standards.
They started modestly, with just two cabins, but the dream of Moon Resorts quickly grew, and today, with three locations – Moon Comarnic, Moon Bușteni, and Moon Valley – this project has become a model of success.
“We've always wanted to offer a different kind of experience, a connection between people and nature, but with all the amenities you would want on vacation. From two cabins, we ended up building an entire resort. And as we grew, we realized that to maintain this experience, we needed a system that could keep up with us,” says Ricardo Patran, Marketing Director at Moon Resorts.
The Beginning
For the Moon Resorts team, everything started from a passion for tourism and the desire to create something authentic, based on real experiences, not on standard tourist conventions.
Before the pandemic, they were on the path to deepen their connection with the tourism sector.
“We loved traveling and started seeing what other accommodation alternatives looked like in foreign businesses. We saw small cabins in the forest, but unfortunately, they were hard to access, far from infrastructure. And then we thought we should be able to bring these options closer to those who want to disconnect and spend time in the middle of nature, but without the discomfort of a 5- or 10-hour drive,” says Ricardo P.
Thus, the concept of Moon Resorts was born. From the two cabins that would soon become the symbol of this special place, more were added. What started modestly quickly transformed into a full-fledged resort, with amenities that include gardens, relaxation areas, and later even places for weddings and events.
However, as the business grew, managing processes became increasingly difficult.
Challenges Faced: From “Two Cabins” to an Expanding Resort
What began as a small but ambitious business rapidly turned into a top destination for tourists seeking a nature escape, yet with all the amenities of a 4-star hotel.
However, the rapid expansion also brought significant challenges, especially regarding business management and internal processes.
The Limitations of a German Management Solution
“We started with two cabins and gradually grew, but as the number of bookings increased, it was clear that we couldn’t handle it on our own. We worked with a management system from Germany at first, but when we reached 16 units in Bușteni and 5 in Comarnic, the system we were using was outdated,” says the representative of Moon Resorts.
The problems didn’t stop there. Although they used property management software (PMS), it wasn’t efficient enough for the growing complexity of their business.
It was a system that, on paper, seemed to meet their needs. But in reality, there were many errors, and the billing process was a nightmare. The front desk team spent hours working on Excel to generate financial reports, which took a lot of time.
Instead of focusing on guests and their experience, they were getting lost in data and spreadsheets.
Thus, for Moon Resorts, it became clear that they needed a solution that would allow them to efficiently manage all processes in an integrated and automated way, supporting both business growth and maintaining high standards.
Pynbooking: The Solution that Helped Moon Resorts Scale the Business
Looking for a better alternative, the team at Moon Resorts discovered Pynbooking, a platform that provided exactly what they needed: an integrated, user-friendly system that allowed them to automate processes and manage them efficiently.
“When we found Pynbooking, we knew it was the solution that could help us move forward. Everything was simplified but very powerful. We could manage bookings, payments, and get real-time financial reports. And our team was freed from unnecessary work, which they now solve with a single click,” says the Marketing Director.
Implementing Pynbooking gave them greater transparency over the business and allowed them to save significant time.
The system integrated all booking channels, eliminating human errors and giving them better control over revenues and expenses.
“Bookings from our own website, with 0% commission, have significantly increased, which helped us not only financially but also in building a stronger relationship with our guests,” adds Ricardo Patran.
One of the biggest advantages of Pynbooking was the automation of processes. Instead of the front desk team spending countless hours gathering data and preparing financial reports, everything is now automated.
“Before, the billing and payment management process was a real challenge. Now, with Pynbooking, everything is done in one place, without errors. And the reports are clear, accurate, and help us make more informed decisions,” says Ricardo P.
The automation didn’t stop at financial processes. Pynbooking allowed Moon Resorts to integrate a direct communication system with guests, automating the sending of messages, booking confirmations, and even personalized recommendations during their stay.
“Now we can send automatic messages for booking confirmations, online check-ins, and especially to remind guests of important details about their stay. It's like having a personal assistant handling all the essential steps without overwhelming you with details,” recalls Ricardo.
The Benefits of Pynbooking: Simplification, Efficiency, and a Premium Experience
Since implementing Pynbooking, Moon Resorts has observed several significant benefits for both the team and the clients:
- Operational Efficiency – Automating administrative processes and integrating all functions into one platform allowed them to stop juggling multiple applications, saving precious time and reducing the error rate.
- Increase in Direct Bookings – With a simplified and easy-to-use booking platform, the number of direct bookings increased significantly, providing them with more revenue.
- More Time for Guests – Without spending time on manual administration, the team can now focus on the most important aspect of the hospitality business: their guests.
- Real-Time Financial Reporting – Integrating payments, data, and financial reports into one place enables Moon Resorts to make informed strategic decisions and improve business management.
“Pynbooking is not just software; it's a trusted partner. It helped us save time and focus on what matters. Now everything is much simpler, and our business operates much more efficiently,” says Ricardo Patran.
A Successful Vision Supported by Technology
Today, Moon Resorts is a clear example of how technology can support a small business to grow quickly while maintaining high standards.
With the help of Pynbooking, the Moon Resort team has been able to automate operations, increase guest satisfaction, and have more efficient teams.
“When you start seeing all the numbers and data in one place, you feel like you have total control. That has helped us enormously, and Pynbooking has become an essential partner for us. Before Pynbooking, we didn’t have time to focus on the future. Now, we can think about the next steps, how to expand, and continue improving,” says Ricardo Patran, Marketing Director at Moon Resorts.
If you are looking for a solution that can help you generate more revenue, save time, and improve the guest experience, Pynbooking is more than just an option – it’s the key to a healthy business!
Contact us today!