Located in the heart of Brașov, 4Cardinal’s Hotel Boutique is not just a place to stay; it is a bridge between the city’s historical past and modern comfort. The story of the hotel begins with a family of Brașov natives, who sought to turn their love for their hometown into a memorable experience for visitors.
“We wanted to offer guests an authentic experience of Brașov, supported by quality services, and this is how 4Cardinal’s Hotel Boutique was born,” says Călin Crăcuț, the Executive Manager, who continues the family tradition in hospitality.
4Cardinal’s Hotel Boutique stands out with facilities that combine comfort and uniqueness.
Private parking with an e-charger for electric vehicles, an intimate breakfast lounge, 15 rooms designed with distinctive boutique-style décor, a cocktail bar located in an art gallery showcasing Romanian artists—these all reflect a keen attention to detail, specifically designed to add value and comfort to the guest experience.
Business Challenges
Focused on the future and growing the business, the team at 4Cardinal’s Hotel Boutique understood that in order to stay competitive, they needed an efficient solution to centralize all operations, allowing them to focus on guest experience while easily handling operational issues.
Without a centralized system, managing bookings across multiple platforms was a time-consuming task prone to errors.
Manually entering bookings, rates, and availability on each online channel and coordinating booking details between team members required considerable effort.
“At first, we managed everything manually, without an all-in-one system. It was a time-consuming task, and internal communication was very cumbersome,” says the Executive Manager.
Since the hotel also wanted to increase its market visibility and streamline the direct booking process, it was clear that a change was inevitable.
Guest needs and expectations had become more dynamic and numerous, and this was when the search for a digital solution that could meet both internal needs and those of visitors began.
The Solution: Implementing Pynbooking
After carefully analyzing several available options on the market, the 4Cardinal’s team decided to implement Pynbooking, a software developed to simplify hotel management.
Being a 100% Romanian solution, with a deep understanding of the local market’s needs and challenges, Pynbooking turned out to be the perfect choice for 4Cardinal’s.
The implementation process was smoothly managed, thanks to the valuable support received from the Pynbooking team.
“Their team was extremely prompt and helped us overcome any challenges. We felt like we weren’t alone in this process, and the support provided helped us set up and use the system correctly from the start,” says Călin Crăcuț, Executive Manager.
One of the biggest changes was the introduction of the Channel Manager, which centralized the management of all booking channels.
Additionally, the integrated Booking Engine on the 4Cardinal’s website facilitated direct bookings, reducing reliance on external platforms. The reporting and billing modules proved essential for streamlining financial operations.
Benefits of Digital Transformation
The impact of Pynbooking was immediately felt in the hotel’s operations. Automating processes significantly reduced the time required for tasks like check-in and check-out.
Managing bookings became much faster and simpler, and the risk of errors was nearly eliminated.
“One of the biggest advantages was saving time and resources. Resource-consuming manual activities, such as entering rates and coordinating booking details, were eliminated. Now, our team has more time to focus on guests’ needs,” says Executive Manager Călin Crăcuț.
Another notable benefit was the increased online visibility. Optimizing the booking process and integrating campaigns led to increased website traffic and more interactions on social media, attracting new guests and solidifying 4Cardinal’s reputation as the perfect destination for both leisure and business travel.
“If we were to summarize our experience with Pynbooking, the most important benefits are efficiency, centralized information, and constant support. This system has allowed us to focus on what truly matters—creating unforgettable experiences for our guests,” says Călin Crăcuț, Executive Manager.
Future Plans
In the long term, 4Cardinal’s Hotel Boutique plans to expand the number of rooms, add a dedicated SPA for complete guest relaxation, and open a restaurant to complement the unique experience offered by the hotel.
The team also plans to open a new location that will maintain the same intimate atmosphere and offer personalized services tailored to guests' needs and expectations.
With the help of Pynbooking, 4Cardinal’s is ready to tackle these ambitious objectives while maintaining its position as one of the top boutique locations in Brașov. As Călin Crăcuț states, digitalization is essential in today’s context.
The quicker these solutions are adopted, the higher the service quality, thus creating an even more generous offering for guests.
By integrating technology into the key aspects of its operation, 4Cardinal’s continues to stay true to its values—authentic hospitality, attention to detail, and care for guests—all seamlessly combined with a modern and intimate setting.
Want to learn more about how Pynbooking can transform your business? Request a free demo here.