In the heart of Constanța, just a few steps away from the city’s historical and cultural attractions, lies Maritimo Luxury ApartHotel – a luxury and comfort retreat for those who want to fully enjoy the beauty of the Romanian coast.
The location is ideal, with the tourist complex being very close to Piața Ovidiu, Monden and Zoom beaches, as well as Constanța Casino, the History Museum, and City Park Mall.
Maritimo stands out with its modern and elegantly equipped apartments, each over 80 sqm, offering all the necessary facilities for an excellent stay.
The complex is not just a place to stay, but a complete experience. Every detail has been carefully designed to provide the comfort and luxury guests deserve, from the sophisticated interior design to the personalized services that make every vacation special. For guests who wish to explore the city’s attractions, the hotel staff is always available for tourist assistance.
The luxury complex, renowned for its modern facilities and superior quality services, was, however, not exempt from administrative challenges. The management team faced difficulties in efficiently integrating with digital booking platforms such as Booking.com and constantly updating room availability and pricing.
Business Challenges
Maritimo Luxury ApartHotel collaborates with various accommodation booking platforms, including Booking.com, Tripadvisor, and Travelminit, to maximize its visibility. However, the lack of good integration with these platforms made operations more difficult. The management team struggled particularly with managing reservations from multiple sources (online platforms, its own website, email, and phone).
The need for constant updates of room availability and pricing was hard to sustain, consuming time, and the process led to errors and overbooking situations.
The lack of an integrated and automated solution led to confusion and delays in the booking confirmation process, negatively impacting the guest experience and the hotel’s excellent reputation. The efforts to manage bookings consumed a lot of time and resources, limiting the staff’s ability to focus on other aspects of the guest experience.
Real-time management of room inventory was essential to avoid overbooking cases. Maritimo’s management sought a solution that would also ensure price uniformity across platforms to avoid confusion and dissatisfaction among guests.
A system was also needed to handle and automate guest information tasks and efficiently manage invoices.
The management of Maritimo decided to take action before these problems impacted the business’s image.
To choose a solution that would streamline as many processes as possible related to bookings and customer services, they sought recommendations from industry peers, who pointed them to Pynbooking. Manager Cezar Branescu was immediately impressed with the Pynbooking platform because it is 100% cloud-based and very simple to configure and use.
“We chose Pynbooking based on recommendations from experienced hoteliers, but I liked the platform right from the start. It has an intuitive interface and functionalities that cover all our requirements.” – Cezar Branescu, Maritimo Luxury ApartHotel.
The Solution
The setup of Pynbooking at Maritimo Luxury ApartHotel was quick and efficient, completed in just a few days. The first step was defining the accommodation spaces and services in the PMS, followed by integration via the Channel Manager with the most relevant digital booking platforms.
Complementarily, the booking page of the Maritimo Luxury ApartHotel website was quickly developed using the Generator Hotel Website, which was also integrated with the Booking Engine to enable direct bookings and credit card payments.
Pynbooking transformed Maritimo Luxury ApartHotel’s services by introducing a digital reception feature. The management team is particularly pleased with the API access system with the lock systems, which allows guests to access their rooms exclusively with e-Key codes or QR codes, automatically generated based on the room and the number of nights booked.
Dynamic pricing functionality was also activated to automatically adjust prices based on demand, and facilities for issuing vouchers and special offers for guest loyalty were introduced.
Operating without a physical reception, Maritimo Luxury ApartHotel uses GuestApp to validate bookings, collect data for accommodation records, and issue and send fiscal invoices. Check-in/check-out operations, as well as access to apartments, are also done with the help of mobile phones.
During the configuration process, Maritimo received support from the Pynbooking team, who provided quick responses and solutions to all questions and challenges encountered.
“The setup of the Pynbooking account was fast and problem-free. If there were any questions, we contacted Pynbooking’s support, which responded promptly.” – Cezar Branescu, Maritimo Luxury ApartHotel.
Benefits
With the help of Pynbooking, Maritimo Luxury ApartHotel achieved 100% digitalization of its booking and accommodation services. The hotel now operates with a digital reception, allowing it to be operational 24/7.
By attracting more guests to its own website, Maritimo achieved a 30% increase in direct bookings and reached an average annual occupancy rate of 75%.
The increase in direct bookings reduced commission fees to digital platforms, and additional functions such as automatic invoicing helped reduce overall costs and save time.
The Maritimo team appreciated from the very first day the ease of use, the fact that Pynbooking is intuitive and accessible, and can be used seamlessly even by new users without extensive training.
Other important benefits for Maritimo Luxury ApartHotel’s operations include:
- Operational efficiency by automating bookings and simultaneously updating information (availability and pricing) across multiple platforms via the Pynbooking PMS.
- Automation of check-in, billing, and check-out processes by collecting data via the mobile app. Billing data is completed by guests and automatically retrieved in the system, saving time and reducing the risk of errors.
- Implementation of digital reception and room access via codes, offering a convenient and secure experience for guests while eliminating the need for physical keys and human interaction at the physical reception.
- Dynamic pricing adjustments based on seasonality and market demand, ensuring the hotel consistently offers competitive prices and maximizes revenue. The use of vouchers and special offers helps balance bookings and stimulate demand.
- 30% increase in direct bookings, reducing dependency on online booking platforms, and minimizing the associated commissions.
- Enhanced mobility, as the Pynbooking platform is accessible via mobile phones, allowing hotel staff to stay in contact with guests 24/7. This mobility ensures quick and efficient communication with guests, ensuring that any request or need is addressed promptly and professionally.
- Automatic review request dispatch, which allowed Maritimo Luxury ApartHotel to accumulate a large number of reviews and achieve a rating of 9.6, contributing to building a solid reputation.
“We are very pleased with how Pynbooking helped us optimize booking management and improve the customer experience. We are a 100% digital and automated ApartHotel, and we enjoy the benefits of modern and efficient technology.” – Cezar Branescu, Maritimo Luxury ApartHotel.
Now that you are convinced of the benefits of the Pynbooking platform, take action to develop your business! Start here!