Located in the heart of Bucharest, on Calea Victoriei, Hotel Capitol continues to impress guests with a history dating back to 1901. Designed by architect Arghir Culina, this iconic 80-room hotel has witnessed the transformation of the city, having been a post office, a popular bank, Hotel du Louvre, and, since 1913, Hotel Capitol.
With a team of nearly 60 people led by General Manager Dorin Zeldea, the hotel maintains its historic charm while combining it with the modern demands of the hospitality industry.
The Challenges of a Historic Hotel in the Digital Age
Before implementing Pynbooking in 2017, Hotel Capitol faced significant challenges in managing operations. The software system previously used was cumbersome, relying on physical computers at the hotel, making it difficult to quickly access information, both at the reception and in the restaurant.
Furthermore, the lack of an integrated Channel Manager and its own Booking Engine made the team’s work harder, while manual updates for rates, availability, and reservations consumed valuable time. Overbooking was a constant risk, and communication with guests and control of operations were limited.
“We needed a modern solution that would completely transform how we manage the hotel,” explains Dorin Zeldea, General Manager.
The Pynbooking Solution
In 2017, Hotel Capitol decided to implement Pynbooking, a complete and innovative software solution designed to simplify and automate hotel operations.
The decision was quick, with Pynbooking being the only platform in Romania that integrates all the necessary features.
The implementation process was fast and efficient, with the system becoming operational in just a few hours. Intuitive and user-friendly, Pynbooking was immediately adopted by the entire team.
“I think even my mother could work with Pynbooking,” says Dorin Zeldea, amused.
Operational Transformation Through Pynbooking
Implementing Pynbooking brought significant benefits to Hotel Capitol, completely transforming the way the hotel operates. Process automation allowed for the elimination of manual updates for rates and availability, thanks to the integration of a powerful Channel Manager.
Thus, automatic synchronization with all booking platforms reduced the risk of overbooking and increased the team’s efficiency.
In addition to these benefits, the hotel implemented its own Booking Engine, which facilitated direct bookings without extra commissions.
Communication with guests was enhanced with automated features, including the Guest App, which allows for quick booking confirmations and management of personalized requests.
Pynbooking also simplified the administrative side by directly connecting to the accounting software and ANAF, optimizing the processing of fiscal documents. The team was thus freed from repetitive tasks and could focus more on guest interaction.
“Even our accountant is happy,” adds Dorin Zeldea.
Results and Benefits
The implementation of Pynbooking had a major impact on Hotel Capitol’s performance:
- Increased revenue: The automation of processes and promotion of direct bookings led to a significant revenue increase.
- Reduced operational costs: The hotel saved resources by eliminating costs associated with old software and optimizing IT infrastructure.
- Enhanced guest experience: Automation and the Guest App contributed to creating an unforgettable experience for guests.
- Flexibility and scalability: Pynbooking allows for rapid adaptation to market demands and efficient management of operations, regardless of the season.
Why Hotel Capitol Recommends Pynbooking
Dorin Zeldea identifies three main reasons why he recommends Pynbooking to other hoteliers:
- Increased revenue through multiple integrations and automation.
- Reduced operational and infrastructure costs.
- Team and guest satisfaction, thanks to ease of use and modern features.
“If I were to describe our collaboration with Pynbooking in one sentence, I would easily say that we feel like they are part of our team,” concludes the General Manager of the hotel.
A Success Story That Continues
The story of Hotel Capitol is a prime example of how tradition and technology can coexist harmoniously. Through its partnership with Pynbooking, the hotel has not only optimized its operations but has also managed to preserve its historic charm, while providing guests with a modern and high-quality experience.
Thus, Hotel Capitol continues to be a symbol of Bucharest, ready to write new chapters in its story, alongside Pynbooking, a trusted partner.
Want to learn more about this success story? Watch the video Case Study here.