Strategically positioned near popular attractions such as the Ialomița Cave, the 7 Scări Canyon, and Cantacuzino Castle, the 4-star Carpat Inn hotel in Azuga is the perfect starting point for explorers, whether for summer hiking or winter sports.
With a modern SPA center, a wide range of facilities and services, and a location just 10 minutes from the ski slopes, Carpat Inn offers unique relaxation and recreation experiences in a dream mountain setting.
For families, the complex stands out through its attention to children, offering both indoor play areas inspired by the "Jungle Book" and outdoor spaces where children can discover themed playhouses, slides, and a mini-golf course.
Equally attractive are the group activities organized by the hotel, such as campfires, spit roasting, and areas for indoor and outdoor games and sports. The common spaces include swimming pools for both adults and children, a sauna, a salt room, and a massage area, ensuring a stay for all ages and tastes.
With a total capacity of 100 seats, distributed in 8 apartments and 26 double rooms (twin and deluxe), Carpat Inn is perfect for organizing private or corporate events. The conference room, with a capacity of 70 people, is equipped with all the technical amenities for themed meetings or team-building events, while the hotel’s restaurants, terrace, and bar provide the perfect setting for weddings, baptisms, and other special occasions.
Guests also have access to outdoor recreational activities, such as mountain trails in the Baiului Mountains, giant chess, or movie screenings in the gazebo. All these facilities make Carpat Inn a space for exploration, adventure, and relaxation.
Business Challenges
Initially, a different hotel operated in the current Carpat Inn building. The building was fully renovated five years ago when it was taken over by the current owners. They invested significantly in modernizing the complex, upgrading it to 4-star standards and creating a child-friendly environment. Numerous spaces, such as play areas, were built from scratch.
In this context, a modern and efficient technological solution was needed to reflect the high standards of the newly upgraded tourist complex. The solution had to be flexible and versatile to manage the hotel’s diverse internal operations smoothly, including the restaurant, inventory, SPA, billing, housekeeping, and kitchen, among others.
Romeo Almășan, manager of Carpat Inn since its opening, has over 30 years of experience in tourism and HoReCa. Having worked with Pynbooking before and achieving excellent results, he recommended the platform to the new owners and other colleagues in the industry.
"I have over 30 years of experience in tourism, and I know how difficult it was before. Reservations were confirmed by email, and the whole process was cumbersome. After working with Pynbooking, I recommended it to other colleagues and friends in the industry, who are managers or hotel owners, because I liked it from the start. It’s an easy-to-use platform, accessible quickly from a phone, and it can do a lot," said Romeo Almășan, manager of Carpat Inn.
The Solution
Carpat Inn has been using Pynbooking since 2020, and the setup of the hotel’s account was quick. The Pynbooking team provided assistance over the phone, and within a day, the hotel was able to use the platform.
The setup involved defining the rooms, apartments, and all services offered by Carpat Inn in the PMS Cloud (Property Management System). Later, the PMS was integrated with the POS Restaurant Cloud, allowing integrated management of hotel and restaurant services.
In the two restaurants, terrace, and bar, the hotel uses Digital Menu solutions (via QR code), Live Monitor to automatically send orders to the kitchen and view them in real-time, and the Stock Management solution from Pynbooking.
The next step was integrating numerous partner booking platforms, such as Booking and Travelminit, into the Channel Manager for automatic and simultaneous synchronization of prices, availability, and bookings across all platforms. Currently, Carpat Inn receives requests from travel agencies that have implemented their connection with Pynbooking, simplifying the collaboration.
Additionally, with the help of the Generator Hotel Website, Carpat Inn generated a page dedicated to direct bookings, which was later integrated with the hotel’s website through the Booking Engine. Over time, this allowed the hotel to reduce its dependence on booking platforms that charge significant commissions.
Benefits
Romeo Almășan appreciated the accessibility, simplicity, and efficiency of the Pynbooking platform from the beginning. Moreover, according to him, Carpat Inn uses all the features of the Channel Manager, which was the main reason for choosing Pynbooking.
"We use all the features in the Channel Manager, which helps us immensely because it allows us to be on all the booking portals. This was the main selling point for which we subscribed," said Romeo Almășan, manager of Carpat Inn.
Carpat Inn’s management also appreciates that Pynbooking simplifies employee tasks and reduces errors by automating the booking processes, sending confirmation messages, automatically updating availability, and managing payments.
"Pynbooking makes our work much easier. With the help of the platform, clients can see room availability in real-time, choose their preferred room and the number of people, and the whole process is much faster and without complications. Plus, they can pay immediately through the integrated payment system in Pynbooking, which further eases our work," added Romeo Almășan.
Pynbooking has been the right choice for Carpat Inn because of the following benefits:
- Prompt technical support: The Pynbooking support team is always available and offers quick assistance for immediate problem resolution.
"I really like the support team; I have a capable contact person, and if we have an issue, I call them, and they help us right away, efficiently," said Romeo Almășan.
- Management of all restaurant operations with Pynbooking, including reservations, minibar, taking orders on various devices (touchscreen displays, phones, tablets), sending them automatically to the kitchen, registering inventory, menu accessible to clients via QR code, and generating reports.
- Ease of use: The intuitive interface allows employees to access the platform quickly, using just their username and password. Many new employees are already familiar with Pynbooking, eliminating the need for training sessions.
"It’s easy to use for everyone; we use it on the phone, just entering the username and password. I’ve noticed that many employees coming from other locations already know how to work with Pynbooking, so there’s no need for training," said Carpat Inn manager.
- Simplified payments: The system allows online payments, sending payment links automatically to clients who have made a reservation, simplifying their experience.
- Increased direct bookings: The platform promotes direct bookings, reducing commissions to booking portals. Carpat Inn manages offers and special packages through the Booking Engine. This way, clients can purchase directly from the website, with easy access to extra services.
"Direct bookings have increased, which benefits us. I promote direct bookings a lot because we want to give as little as possible to booking portals. It helps us a lot that I promote offers directly from Pynbooking on Facebook, Instagram, and other social networks. It helps because it saves us time," added Romeo Almășan.
- Carpat Inn uses the reporting feature daily. With the help of Pynbooking, management generates quick daily reports for the hotel, restaurant, and other services (daily departure report for housekeeping, meals, restaurant sales, revenue), providing useful statistics.
- Automatic generation and sending of invoices to clients during check-out, saving time and eliminating errors.
"Although many similar solutions have appeared on the market, we continue to use Pynbooking because of the high level of guest satisfaction. We’ve never encountered overbooking problems or errors in managing bookings," concluded Carpat Inn manager Romeo Almășan.
All these benefits are possible for you too! Request a free demonstration here.