We've previously discussed what RPA (Robotic Process Automation) entails in the hotel industry. Now, we will focus on how it specifically aids hoteliers and how this assistance can be quantified.
We're talking about productivity, thousands of work hours, eliminating errors inherent to human factors, employees freed from repetitive tasks and automation.
To measure the benefits of RPA, as a hotelier, you need to establish concrete objectives and measure them using common parameters. Only this way, will you see how automation works, and its impact, and make further decisions to track your investment.
Here are the first five criteria:
1..Accuracy
Repetitive, manual work is inherently prone to errors. Employee boredom, fatigue, task difficulty, and maintaining attention when performing the same task hundreds of times—all contribute to errors.
Human error has been an acceptable operational cost so far, errors that sometimes require a complete redo of the task.
With software like Pynbooking, you eliminate the error. To convince yourself, try to measure the amount of work that needs to be redone due to errors. Then, do the same after accessing Pynbooking's services and starting to use the application.
2. Wear and Tear
Robots do not get tired and don't need to rest, eat, or take breaks as we humans do. They are capable of working 24/7. Although we are continually improving our products, this does not mean that access to services will be interrupted during upgrades. Not even then, our robots do not take breaks.
Observe a workflow and determine how much "rest" time employees need to complete the process. Then, do the same for the hotel management application.
3. Staff Costs
Jobs involving routine activities are also among the most costly in the sense that employees often leave, necessitating hiring and "training" new ones. Consider your accountant; for example, they have a steady flow of paperwork to deal with and are pressed to do it accurately, without errors. Pynbooking can effortlessly take over a significant portion of these repetitive tasks.
Consider how many employees you've replaced in recent years and why. Focus on measuring their "loyalty." Include in your analysis those departments where the mode of operation has changed the most. Note that this criterion requires a long time to see results and make a realistic comparison. Even though you can eliminate a task at the push of a button, your employees might need more time to react. Initially, you may not notice significant changes, and employees might be just as determined to quit their jobs.
4. Employee Satisfaction Level
To measure how employee engagement has increased in the short term, you need to determine their satisfaction level. Conduct an internal opinion poll and find out if employees are satisfied with their tasks and workload before and after automation. Focus on the departments where the change has been substantial, such as reception or reservation management.
This criterion relies most heavily on how you communicate the decision to employees. Some may worry about losing tasks to robots, thinking they will be paid less, so it's best to ensure employees understand how their work will change with the use of an automated system like Pynbooking. If you can show them that RPA will have a positive effect on the quality of their work, and not make them easily replaceable but direct them towards customers, you will have won the battle.
5. Customer Satisfaction Level
Not just the business and employees stand to benefit from the implementation of RPA, but also customers. They will have heightened autonomy and easier access to services and information. With Pynbooking, they can perform self-check-in, order services themselves from their customer account, receive automatic invitations to online payments and reviews, request room cleaning times, and more.
Contact a Pynbooking consultant here and ask about work process automation.
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